Shipping & Returns Policy

Shipping & Returns

Shipping:

  • FREE Shipping on Orders Over $70: We offer free shipping on all U.S. orders over $70 via "SmartPost." This service combines UPS's logistics with USPS's final delivery to your home or P.O. Box, typically taking 4-7 days in transit. Delivery times may vary depending on your location. Orders under $198 will use this method, while orders over $199 will be shipped via USPS Priority, with an estimated delivery time of 2-3 days.

  • Expedited Shipping: For faster delivery, we offer USPS Priority shipping within the U.S. with a 2-3 day transit time. Expedited 1-day shipping options are also available at a consolidated rate.

  • International Shipping: We ship worldwide using both UPS and USPS. For USPS, which utilizes your local postal service, delivery typically takes 5-14 business days to the following regions:

    • Canada
    • UK
    • Australia
    • European Union

     

  • For UPS international shipments, transit times range from 2-5 days, depending on the method selected.

     

  • For all other countries, USPS delivery takes approximately 7-21 days, while UPS delivers in 2-5 days, depending on your chosen method.

If you have any questions about shipping, please don’t hesitate to reach out via phone, live chat, or email. We’re here to help!

Returns:

At Cool Drips, your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 100% satisfaction guarantee. Simply contact us at support@cooldrips.com to initiate the return process.

Once your return is authorized, please send the item(s) back to us along with any customer service correspondence to:

Cool Drips

310 Pelican Avenue

St. Louis, Missouri 63122

You can reuse the original packaging or use any other suitable box or padded envelope. If we made a mistake with your order, we’ll cover all return shipping costs. Otherwise, you’ll be responsible for the return shipping fees. Once we receive your return, we’ll process your refund, which will be credited back to your original payment method. Please note that shipping costs are non-refundable.